Products

Return & Refund Policy – Twinkle Gem

At Twinkle Gem, every piece of jewellery is carefully handmade with love and attention to detail. Due to the handmade nature of our products, we currently do not offer returns or refunds.

Exchanges

We only offer exchanges in the following cases:
• The product received is damaged
• The wrong item was delivered compared to what you ordered

Exchange Request Time

To be eligible for an exchange, you must contact us within 3 days of receiving your order.

Conditions for Exchange

• The item must be unused and in its original condition
• The product must be returned with original packaging
• Proof of purchase or order confirmation may be required

How to Request an Exchange

If you receive a damaged or incorrect product, please contact our customer support through our social media pages within 3 days of delivery.

Kindly include:
• Your order number
• Clear photos or videos of the product
• A short explanation of the issue

Our team will review your request and guide you through the exchange process.

Important Note

Because all items are handmade, slight variations in design, color, or finish may occur. These are not considered defects.