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Frequently asked questions

What is the return policy?

Return & Refund Policy – Twinkle Gem

At Twinkle Gem, every piece of jewellery is carefully handmade with love and attention to detail. Due to the handmade nature of our products, we currently do not offer returns or refunds.

Exchanges

We only offer exchanges in the following cases:
• The product received is damaged
• The wrong item was delivered compared to what you ordered

Exchange Request Time

To be eligible for an exchange, you must contact us within 3 days of receiving your order.

Conditions for Exchange

• The item must be unused and in its original condition
• The product must be returned with original packaging
• Proof of purchase or order confirmation may be required

How to Request an Exchange

If you receive a damaged or incorrect product, please contact our customer support through our social media pages within 3 days of delivery.

Kindly include:
• Your order number
• Clear photos or videos of the product
• A short explanation of the issue

Our team will review your request and guide you through the exchange process.

Important Note

Because all items are handmade, slight variations in design, color, or finish may occur. These are not considered defects.

Are any purchases final sale?

Due to the handmade nature of our products, we currently do not offer returns or refunds.

When will I get my order?

Since our jewellery is handmade, orders may take 2–4 business days to process before shipping. Once your order is shipped, the estimated delivery time is 3–5 business days for deliveries within Pakistan. Delivery times vary depending on your location.

Where are your products manufactured?

At Twinkle Gem, every piece of jewellery is carefully handmade and packed with love to ensure it reaches you safely.

How much does shipping cost?

Standard shipping charges are Rs.250. Shipping is Free on all orders above Rs.2000.

Intentional design

Everything we do starts with why

Made with care

We believe in building better

A team with a goal

Real people making great products

Contact Us

Address:
Plot L29-31 Block B North Nazimabad, Karachi.

WhatsApp
+92 300 0767119

Email:
twinklegem.shop@gmail.com

Shop now

© 2026 TwinkleGems

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Products

Handmade Aqua Whisper Bracelet

Handmade Aqua Whisper Bracelet

Rs.599.00

Regular price Rs.999.00 Sale price Rs.599.00
Handmade Aura Bracelet

Handmade Aura Bracelet

Rs.749.00

Regular price Rs.1,099.00 Sale price Rs.749.00
Handmade Golden Daisy Bracelet Set

Handmade Golden Daisy Bracelet Set

Rs.1,299.00

Regular price Rs.1,999.00 Sale price Rs.1,299.00
Handmade Golden Glow Bracelet

Handmade Golden Glow Bracelet

Rs.599.00

Regular price Rs.999.00 Sale price Rs.599.00